You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout. You will receive a second email once your order has been shipped, which will include your tracking number, with the exception of No Tracking orders. If there is a problem with your tracking number or package delivery, please contact the Australia Post directly on 131318 prior to contacting us. Please allow 1 - 3 working days for the tracking information to show. In some rare cases, the tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time. Bespoke Munchkin is not liable for any lost parcels.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please email us at BespokeMunchkin@gmail.com as soon as you place your order. We will do our best to accommodate your changes, however we cannot guarantee that we will be able to do so.
Please note that your parcel will be returned to us if the postal address is incorrect. In this case, we have to wait for your parcel to arrive back at our studio. You will need to pay an additional $10 standard post or $15 express post before we can re-send your parcel to the correct postal address.
Delivered But Not Received
If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact Australia Post on 131318 and follow the prompts. Do not hang up and you will eventually get to speak with an operator. Bespoke Munchkin are not responsible for packages that are delivered but not received.
If Australia Post or affiliate courier could not reach you after several attempts, the package will be sent back to our studio. In such cases your order will not be refunded. You will need to pay an additional $10 standard post or $15 express post for the package to be re-posted.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address or a parcel locker to ensure that you receive it safe and sound.
Please note that all shipping times are guidelines only and specific delivery dates are not guaranteed.
All shipments will be sent from our warehouse located in Melbourne, Australia.
Please expect a slight delay for public holiday orders.
International Duties and Custom Charges
Buyers are responsible for any customs and import taxes that may apply. Bespoke Munchkin is not responsible for delays due to customs.
